Zoom
Instructions for Group 4 Annual Conference:
** IN CASE OF TECHNICAL DIFFICULTIES **
Join Zoom session:
|
Plan A |
Plan B |
meeting ID |
XXX XXXX XXXX |
ZZZ ZZZZ ZZZZ |
passcode |
XXX XXX |
ZZZ ZZZ |
If you are experiencing poor audio or video quality, ...
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leave the session and then connect again ...
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AFTER implementing as many of the following tips as possible.
If the Zoom session itself is experiencing problems, ...
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we will FIRST mute and stop video for all NON-presenters / round-table participants.
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If that doesn't fix things, ...
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we will switch over to the "Plan B" session (see above).
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Join us there as soon as you can.
For BEST audio and video quality -- ESPECIALLY for presenters and round-table participants:
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(1) Disable virtual background
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(2) Disable "Touch up my appearance"
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(3) Click "Stop video" so your audio connection is stronger
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(4) Connect to your internet router with:
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Ethernet cable (best)
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WiFi and high-speed internet (fair)
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Mobile smartphone / tablet using a cell connection (fair)
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VPN if good premium (paid-for) private (fair)
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VPN if free version (poor)
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VPN from your employer (poor)
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because usually routed through corporate filters before it gets to you
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(5) Create a Zoom account, if you do not already have one
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It is not mandatory in order to join a session, but it will give you a "stronger" connection.
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(6) Log into the Zoom app installed on your computer or device
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BEFORE connecting to session via Join link.
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It is not mandatory in order to join a session, but it will give you a MUCH "stronger" connection ...
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and additional features that are not available if you log into your Zoom account via a web browser.
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Download from https://zoom.us/download if you have not already installed it.
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(7) Check for Updates -- and install them before joining / rejoining
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Instructions here: https://support.zoom.us/hc/en-us/articles/201362233
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(8) Log out of all other applications and browser-based background updates
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Email, Chat apps, Facebook / Messenger, Twitter, stock market updates, sports updates, weather updates, ...
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(9) Ask anyone who shares your internet connection to avoid streaming video, playing RPGs online, up- or downloading large files, etcetera during your presentation.
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(10) If you are on WiFi (wireless internet),
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turn off WiFi on as many other devices as you can, that share your same network.
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Powering them all off is quicker and simpler in a pinch.
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This includes: Smart TVs and Smart Home IoT devices; and digital voice assistants like: Amazon's Echo, Apple's Siri, MSFT's Cortana, and Google's Now -- which are all using your WiFi network, or your computer's / device's processing power, to listen for your commands, whether you're currently using them or not.
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If you are a presenter or participating in a round table:
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We have a back channel chat set up where you can get extra technical help if you need it
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You can only add contacts and access "Channels" (group chats) if you are logged into the Zoom app.
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It doesn't work if you log into your Zoom account from a web browser.
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Instructions here: https://support.zoom.us/hc/en-us/articles/115004055706-Managing-contacts
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Add "Zoom2@pawg.cap.gov" and "Zoom3@pawg.cap.gov" as Contacts inside your Zoom app
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Open the Zoom app on your computer or device
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Click on CONTACTS in the menu bar (at the top or bottom of the window)
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Click on the + icon and Select "Add a Contact"
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Enter "Zoom2@pawg.cap.gov"
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Click "ADD"
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Once we see your ADD request, and add you as a Contact, ...
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We can then add you to our "Backstage" channel
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Essentially, this is a private group chat SEPARATE from the session chat all the attendees can see.
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We can exchange messages and provide technical support without interrupting the on-going presentation.
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If you have done all the above and are still having problems, ...
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please message your phone # to @Megan (to select Megan Everett) in either Zoom chat ...
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and our IT Officer, SM Megan Everett, will phone you and do her best to assist you further.
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Thank you so much for participating today!